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FAQs

We have summarized some common problems, hope to help you. If you still have questions, please contact us!
  • 186.

    What is the standard voltage range of general lithium-ion power batteries?

    Lithium iron phosphate battery 3.2v-3.6v, ternary lithium battery 3.6v-4.2v.
  • 187.

    Generally, if the voltage difference of the battery exceeds how much, will the vehicle malfunction?

    Generally, if the pressure difference of the battery power exceeds 300mv, the vehicle will have a fault and cannot be started.
  • 188.

    How to judge whether the vehicle supports battery pack detection?

    Through the vehicle rear photo/nameplate and battery pack nameplate, judge the vehicle model, battery pack capacity and voltage, and confirm whether it is supported.
  • 189.

    How to deal with a mobile phone number that cannot be registered with multiple accounts, and a Launch device account already exists, but cannot be registered for an SmartSafe account?

    For the time being, you can only switch the device to English through Device-Settings-Language-and then use the email to register or log in to the Launch account directly.
  • 190.

    Why there is no SOC, SOH and other values when reading battery pack data through jumper detection or special connector detection?

    1. Generally, vehicles use the battery pack BMS host to store or analyze calculation data. 2. In some vehicles, the battery pack BMS host is not on the battery pack, or this function is directly executed by the VCU, resulting in no SOC, SOH and other data in the read data.
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